Our Guarantees | One Hour Heating & Air Conditioning

Our Guarantees

One Hour Heating & Air Conditioning®

4.82

(152402 reviews)

Ensuring Peace of Mind with Quality Service

At One Hour Heating & Air Conditioning, your satisfaction is our number one priority. When customers contact us, we want them to rest assured that they will receive excellent customer service and reliable work. We offer guarantees so that you are comfortable and confident when contacting our technicians.

On-Time Guarantees

Our on-time guarantee is one of the best in the country. Our technicians are trained, skilled, and experienced to exceed your expectations and needs. At One Hour we understand that your time is valuable, so we promise to arrive at your home within the time window that you select. If our technician does not show up at your home on time, you do not pay for the service. We won't keep you waiting – Always On Time... Or You Don’t Pay A Dime!®

UWIN® Guarantee

UWIN® is a consumer service resource exclusively for the customers of One Hour Heating & Air Conditioning. UWIN® backs our satisfaction guarantee and provides accountability whenever a UWIN® contractor is asked to honor the satisfaction guarantee.

In return for displaying the UWIN® seal, contractors agree to 100% satisfaction guarantee. Because of our UWIN guarantee, customers can trust that any service problems will be resolved quickly and honestly.

Click here to submit a claim

At One Hour Heating & Air Conditioning, we are committed to each customer’s satisfaction. Our team is always respectful of your time, which is why we guarantee on-time arrivals. We provide the expertise and high-quality materials you need for any HVAC problem, including air conditioning repairs, furnace installations, or indoor air quality. Regardless of how big or small your HVAC issue is, there’s nothing our team can’t handle.

Contact our team of experienced technicians today for an estimate at (800) 893-3523. Your satisfaction is 100% guaranteed!

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Our Happy Customers

Reviews of One Hour Air Conditioning & Heating®

4.82

(152402 reviews)

Elizabeth Paultre

in the last week

“Jordan, Edward and Micca were fantastic throughout the entire process of my HVAC going out. They scheduled install of a new unit the next day. They even brought over a loner window unit to cool my house. While they made the repairs.”

Alfred Montero

in the last week

“Tony was awesome! He explained everything beautifully. He showed us estimates for different jobs we have been considering. He gave us really helpful projections. Sent details in writing by email. A couple of weeks later, Tony and a co-worker arrived on time and handled the seven-hour job with great care and professionalism. They covered all the bases in installing our new tankless water heater and water softening system. Their professionalism and expertise were among the best I have seen to date.”

Jasmine Davies

in the last week

“Zack was very pleasant and took the time to explain everything he was doing. He was able to show me where the issue was with my unit. I am apart of the membership program which I highly recommend. The company comes out 3x a year to check on your unit and keep it running smoothly. Thank you Zack for your service!”

Shelley Allen

in the last week

“One Hour Air We highly recommend! Rocky was awesome and very honest. We don't want anyone but Rocky Smith for our every 6 months service and repairs. We give Rocky Smith a 10+! Thank you, Rocky Smith!”

Matt Olden

in the last week

“This company recently installed a new unit. This company's technicians took their time with the demo and replacement. Now I'm a member of their maintenance plan to ensure my AC is well kept.”

Shawn VanVessen

in the last week

“Tom provided excellent service! He was polite and efficient while fixing our issue. I especially like that the company texts a photo of the service person and he called 45 minutes before arriving. I highly recommend One Hour!”

The Miller's Enterprise

in the last week

“Just wanted to say that they did it again. Thank you James for taking good care of my AC and giving “LadyLove” that Cedric built some TLC it was needed. I am so thankful. Missing Kip good sales pitch, but I know he is always available. Thanks Everyone Jacquetta Miller”

Jacob McCullar

in the last week

“The technicians Hunter and Mark were really nice and respectful! Very knowledgeable! Did good work and explained everything! The company owner, Justin stopped by to check on the work, and he was very nice, and respectful! If you are military or a veteran like myself, they take care of you! No hassles, very upfront and honest people.”

Joel H

in the last week

“David (if I remember correctly) was very helpful and provided a quote for repairs that was very affordable. I also appreciate the way he explained things that felt like a person to person conversation rather than a conversation with a salesman”

Kenneth Picha

in the last week

“We needed some ventilation ducting replace due to animals who got into house and chewed up old ducting. Our Project Manager did a great job of coordinating repairs and the installation team did the work quickly and well.”

We're Local

We have One Hour locations all across the country, so you’re sure to have a local One Hour expert in your neighborhood. All One Hour locations are independently owned and operated, so you can get high-quality repairs from a national brand while supporting local business.

Find a Location