Robert True
(in the last week)
"I had an excellent experience with Ben Franklin Plumbing. From start to finish, their communication was outstanding—they explained everything clearly and let us know what to expect at every step. Brendan, our technician, was highly professional, skilled, and punctual, arriving right on time and completing the work efficiently. He also took the time to explain what to do if any issues arise in the future, which I really appreciated. Additionally, Brendan was very respectful of our home, ensuring everything was left clean and tidy after he finished. I wouldn’t hesitate to recommend Ben Franklin Plumbing and Brendan to anyone looking for reliable and high-quality plumbing services! Blaine MN"
Monaca Cisek
(a week ago)
"I am extremely happy with the service we received and would highly recommend. They were able to get someone out same day to take a look at our furnace. The tech Erin was so kind. She even made sure to check that my dogs would be okay with loud noises, and was able to explain the issues she saw so I could easily understand and make a decision. Later that afternoon, they sent Erick out to help with an estimate for a new furnace. Also incredibly kind and knowledgeable. Day 2, Cole was here to install and more of the same. Everyone I had spoken to from the techs to the gals on the phone, were wonderful and patience while I am sure they are having a very busy week with it being so cold. I really appreciated everyone's kindness and quick responses!"
Masher Llewdwellyn
(2 weeks ago)
"Efficient, fast and just good guys. They gave me a new whole house humidifier for my furnace. Showed me how to operate it. All around a really good experience. Had to call the guys back for a clogged drain line. As always they were fast and friendly and easy to work with. I can't say enough about these guys they are just really good at what they do."
Doug Becker
(5 months ago)
"Alex and Kevin came on a Thursday and did a great job digging into our system and finding the potential failure points along with the current issue. They documented everything with pictures and walked us through the different options to repair our AC. Since our furnace was original to the house (1992 ) we decided to replace the whole HVAC system. Ben came that same afternoon and walked us through our options. He explained the benefits of each system. We ended up going with the basic system. No pressure to upgrade, answered my questions, very happy with the sales experience. The next day (Friday) Cole and his team came to do the install. They did a great job job on the install of our new AC and HE furnace. Clean runs and minimal impact to get the new exhaust run to the exterior. Very happy with the new equipment and overall experience."
