One Hour Heating & Air Conditioning® of Johnson County

"We're happy with the work and the system. The sales rep was knowledgeable and polite, not pushy. We like the warranty on parts and labor. However, the sales rep called in to the office and said he spoke to the owner. . . The furnace unit we were going to buy was out of stock and they didn't know when it would be back in. The owner recommended a smaller unit. So, the unit in stock is also 98% efficient and a little different specs. We could purchase it for the same price as the original unit recommended. I didn't understand why it didn't cost less. I was told they'd adjust something so it worked just as the other. (It was compared to overclocking a computer, which I understand. But, I also know the slower computer costs less.) After some conversation with us, the sales rep called back and also remeasured to determine that smaller unit would not, in fact, work. Fair enough. They did have a 96% efficient unit that was the right size for our home. This one was $600 less, putting it in the price range expected for that particular model. We had talked about the Fed Tax Energy credit, too, but didn't review it at this point. Fair enough--my fault. When they called for the final payment, I asked about the paperwork for the tax credit--and here's the source of my disappointment with them: they were not honest about the 96% efficiency rating not qualifying for the rebate, even when I finally asked about it. When they changed the model, these experts knew the rebate wouldn't work, but instead of being upfront and honest about it. They said it'd just be a few pennies more per bill. They just didn't tell us it no longer qualified for the tax rebate. It seems to be the owner's approach, since he had to be called twice, so he could relay what to tell us. (Or, it's the fake car salesman trick of "I've got to talk to my manager.") Yes, that's on me. So, the upshot: their work meets inspection and is reliable, but they are very much buyer beware, as is the unfortunate way of most businesses Take your time with the process. I should have stopped and given it 24 hours to think about it. I most likely would've asked about that rebate, and if I had known, I wouldn't feel taken as a fool."

"Sean was awesome. He had read the comments I had made when booking the appointment and addressed my concerns. Quickly addressed the issues we had over a new smart thermostat and that was that. A very pleasant experience and for that we signed up on the membership. Well done!"

"Malik was great. He went above and beyond to help address an issue that was originating from my dish washer which was directly above my furnace. I was very lucky he was able to help with my furnace check up and discover it wasn’t my furnace, but he also helped me catch an issue that would have been much worse if it wasn’t discovered. He was fantastic and so helpful. One Hour Heating and Cooling is great and the monthly plan is so worth it for catching things like this! A huge potential disaster averted….Thank you!!"

"Sean did a great job on my air handler/heat pump service. He was very professional and up front about the maintenance he was performing. I even joined the club. It seemed a great deal! Thank you so much Sean! I’ll only be using one hour from now on."

"We love this company. We have been club members since we purchased our home. Our furnace crashed on the coldest day of the year. They came out same day and were able to replace it. Sean was great! The crew that came out to do the installation was super professional and did a fantastic job!!!"