One Hour Heating & Air Conditioning® of Herrin

"Had the technician come in diagnose the problems with my heating unit and he determined what the problem was. He was very polite very concerning about my well-being and did a well outstanding job. Very good service from this company. Ryan Williams is a 20 year experienced technician and he knows most units very well. I would definitely give him a five star rating on his work his knowledge, his respect for others and courtesy about getting the job done."

"*****5 stars. I recommend this company 100%! Jeff Buchanan was remarkably friendly, professional, and efficient. His supervisor, Spencer, generously gave me a great discount. Amber, the receptionist, is wonderfully nice and friendly as well. If there were more stars to give, Pass One Hour would undoubtedly deserve them all."

"With these types of services, you never really know. A lot of times, it's down to the individual performing the inspection/repair, and how conscientious they are as well as being honest and fair - no matter what the standards are as being set by the company. In this case however, we reaped the benefits on both ends! Not only is PassOneHour highly responsive, friendly, and prompt over the phone, but our technician Ryan Williams is actually AMAZING. Very friendly guy, firm handshake, up-front and clear about what the process will look like when he shows up. Then, he stays out of your way. If you have a question, he is always willing to pause and treat it with the highest priority, even if he is in the middle of something. But after that, he goes about what he needs to do and preserves the feeling of privacy in your home even though he may be coming in and out - not everyone can do that (and speaking of coming in and out, I saw him take his protective booties on and off every single time until I told him that if he was just going downstairs, to not worry about it. So he doesn't need to be asked to respect a home's cleanliness, he just does it out of respect and habit). After the inspection, Ryan offered us all of our options and was clear and straightforward about what the different costs would be. We picked the option that was best for us, with no pressure or misleading persuasion whatsoever, and we believe we got a fair price. After that, we spent about the next 10 minutes "cutting-up" and having a great conversation about his history in the business. Ryan's bio as you will receive from PassOneHour via text (very nice touch btw) is actually a bit misleading - he's been in the business for 20 years total or thereabouts, not the 5 years it would lead you to believe. He even went to school for the knowledge he is using right now. And on top of all that, PassOneHour does weekend calls whereas a lot of others do not. So if you go with them, you're going to be covered and can have 100% peace of mind and confidence, as well as a pleasurable experience. Ryan has a great personality and is great with customers. Part of this job is being good at diagnosis and repair, but the other large part of it is dealing with people - and Ryan has the people skills to complement his repair and technical knowledge in a way that few others have achieved who I've dealt with. PassOneHour - keep this man on your team! We need more like him being out with the public. Great meeting you Ryan, thanks."

"Ryan did his job very thoroughly. Spotted issues that previous repair company did not. Was very impressed with his knowledge. Highly recommend this company. Ask for Ryan to help you with any issues you may have."

"Collin and Andrew at Pass heating and air conditioning did an awesome job cleaning and sealing our 24 year old air unit ductwork. They explained all of the process to us and the improvement in air flow after they completed the job was amazing. We highly recommend this company."