What does the One Hour mean in your company name?

The 'One Hour' in our company name indicates our guarantee to be at your home in the predetermined window quoted when you set your appointment. If we do not show up within that window, your service call fee is waived. 1. Express Appointment: This is an appointment that is scheduled during a specified one-hour time slot. You are promised that a technician will arrive at your home within this one-hour time window. You will also receive a call when the technician is en route to your home. 2. Reserved Appointment: This is an appointment that is scheduled during a specified, two-hour time slot. You are promised that a technician will arrive at your home within this two-hour time window. You will also receive a call when the technician is en route to your home. 3. Standard Appointment: This is an appointment that is scheduled during a specified four-hour time slot. You are promised that a technician will arrive at your home within this four-hour time window. You will also receive a call when the technician is en route to your home. 4. Stand-By Appointment: This appointment is for overflow situations. This appointment will not have a specified time. You will receive a call when the technician is en route to your home. 5. Emergency Appointment: This appointment is for an unspecified time after normal business hours Monday – Saturday and all day on Sundays/Holidays. Calls are dispatched in the same order they are received. You will also receive a call when the technician is en route to your home.

Do you service emergencies after-hours?

Yes, we offer emergency services 24-hours a day, year-round.

How much will my service cost?

The size and complexity of your HVAC issue will determine the cost. Because our trained, licensed HVAC technicians must diagnose the issue before we are able to quote you an accurate cost, we require an appointment to be set to complete a diagnostic on your system. Once the diagnostic is complete, your One Hour(R) technician will walk you through all costs using our Straightforward Pricing(R) Guide so there are never any surprise fees.

How often should I service my HVAC system?

It's ideal to service your cooling system each spring and your heating system each fall to ensure you find small issues before they become big problems.

How often do I need to change my HVAC filter?

Your filter should be changed every one to three months, depending on conditions in your home and your region's climate.

Do you offer purchase financing?

We work built relationships with several lenders to ensure our customers are able to restore comfort in their homes. Ask your technician about your financing options.

What are the advantages of a smart Thermostat?

Smart thermostats learn a household's patterns and adjust heating and cooling according to when a home is occupied, give homeowners the ability to control the thermostat remotely, and enable homeowners to reduce their energy use, saving you money.

HVAC means Heating, Ventilation, and Air Conditioning. HVAC systems refer to air conditioners, furnaces, and any unit that cools indoor spaces during the summer and warm them in the winter. In general, an HVAC system takes in air, heats or cools that air, and blows it into a room or any indoor space. While many homes have separate air conditioning and heating units, others have a heat pump that cools and heats the house. Not only do HVAC systems maintain desired temperatures, but they also improve indoor air quality and regulate humidity levels. But most importantly, these units provide comfort all year round.

What is a SEER Rating?

The SEER (seasonal energy efficiency ratio) is a measure of the efficiency of your heating and cooling system.The higher the SEER rating, the more efficiently a unit operates. The SEER rating of any given unit can range anywhere from 13 to 21.

Bringing Comfort Home

With Expert AC Services

Simmons One Hour Heating & Air Conditioning®

4.8

(1629 reviews)

Heating & Air Conditioning

Services By One Hour

View More Services

Two One Hour Heating & Air Conditioning technicians standing confidently in front of a service van.

HVAC Repair, Installation & Maintenance

Heating, AC & Furnace Repairs in Fayetteville, NC

When homeowners want a reliable heating or air conditioning system that they don’t have to think about, they call One Hour Heating & Air Conditioning. We are the premier HVAC service provider in the United States for a simple reason: we actually care about your comfort.

At One Hour, we respect you, we respect your time, and, most importantly, we respect the trust that you put in us to keep your home comfortable. It’s why we back all of our work with a 100% customer satisfaction guarantee for two years, and it’s why we’re always on time—guaranteed.

We Have a Reputation

For Being Punctual, Friendly and Knowledgable

4.8

(1629 reviews)

Shequita Edwards

2 weeks ago

“Mr. Kameron was polite, courteous, and has excellent customer service skills. He is very knowledgeable about the different packages the company provides with or without financing. He explained everything in detail, answered all of our questions.”

Mae Hammonds

4 months ago

“I had a very good experience with Brian. He educated me before he started. He was very transparent. He worked really hard to fulfill all of the tasks he was assigned to. He made recommendations for my system. He introduced me to the Christmas Bundle and shared all of the information. He is a very good communicator and allowed me to answer questions. He is an excellent worker and he will go beyond what he needs to do to get your unit in tip top shape. I recommend that Brian Earle receive the highest recommendation of 10+”

Teru Monroe

4 months ago

“Mr. Anthony Martinez serviced my air conditioner and heating system today, 27 November 2024. His performance was outstanding. He was professional yet personable. Mr.Martinez exhibited exceptional skills and abilities. He should be highly commended for a job well done. He showed great customer service skills. This company always sends someone out who will get the job done. I highly recommend this company and Mr. Anthony Martinez. Thank you for always excelling!”

Ty'Lek Campbell

in the last week

“Ryan came out on a Sunday afternoon to fix my problem I was having with my unit. He was very thorough in his assessment and within no time at all he had my problem resolved.”

John Chavis

in the last week

“Technician Justin Williams was very thorough in his technique of removing the panels and cleaning the coils. So impressed by the way he did his work.”

HVAC Services You Can Count On

Our customers love what we do because we treat them like the neighbors they are to us. While we carry the One Hour name, we're an independently owned and operated business with a personal investment in the local community. We back our work with a 100% satisfaction guarantee, provide StraightForward® pricing guides for your benefit, and will pay you back for being even one minute late to an appointment.

Here For You

When You Need Us Most!

Yellow One Hour Heating & Air Conditioning service van with company branding and slogan.

'Round the Clock Availability

No matter the hour, you can trust One Hour to be there to help you when you get hit with the unexpected.
100% Satisfaction Guarantee

We guarantee our materials, labor, and craftsmanship for up to two years from the date of your service.
StraightForward Pricing® Guide

Before we start any work, we discuss your available options so you know exactly what you are getting and how much it will cost. No hidden fees!
Always On Time…Or You Don’t Pay A Dime!®

We understand your time is valuable, so we promise to arrive at your home within the predetermined time window that you select, or your service call is free.

Meet the Fayetteville Team

Derek Cole

General Manager

Derek ColeÂ is the General Manager for Simmons One Hour and has been with the Simmons organization since 2001. He has held variousÂ positions from installation, warehouse manager, office manager, comfort advisor, operations manager, to his current role as General Manager. DerekÂ has been featured in Entrepreneur Magazine Franchise Player Spotlight and has been seen on CBS, FOX, NBC, ABC, Huffington Post, and Bloomberg Business sharing about One Hour Heating & Air Conditioning® and home comfort tips.
William Skipper

Operations Manager

William Skipper is the Operations Manager for Simmons Heating.Cooling.Electrical, Inc, a local owned and operated company based in Laurinburg, NC. He has been with the organization for over 25 years with 15 of those years in the field. After over 2,500 installations and hundreds of service demand calls, he brings the rare real-world service knowledge that helps his team blend process and reality. Captain of his local fire department, he has also been serving his community for over 20 years.