“I called them to get a quote but it started off less appealing as I dont like automated systems and now everyone is starting to use AI which I feel very strongly about not using lol but I couldn't get answers from the system or the woman I was transferred to and the next day a manager called me and made everything right and also did me a a solid which shows they care about their customers and thats hard to find now days, well they came to do an inspection and cleaning and thanks to the favor she did they found pin holes in my heating element and that alone saved us as i was having dizzy spells and bad headaches which my dr blew off as my health issues and turned out to be a carbon monoxide leak that my detectors didnt catch . Unfortunately they had to shut my furnace down and yea in December no one wants that but they made sure to get a unit and install the very next day to make sure we didnt go without heat and that was a blessing, expensive yes but let me tell u , a company who cares is worth paying a little more so u dont get left when something goes wrong. Jeff was just absolutely amazing in my opinion as he made sure to explain everything to me and he actually took me and showed me the holes that way I seen them in person and not from a Pic that someone could have taken from someone else units like some have been known to do , he was very informative he even made sure to wear booties so he didnt mark up my floor etc and all around just very nice. I will say when another man came the next day to install it was light night and day lol but they did a great job installing my units and we had heat before dark , I definitely recommend them as ive spoke to so many others and I didnt get the professionalism that I got with this company and that means alot . When u hire someone to do a very important job that costs a good amount u want someone who will take pride in their company as well as their work and appreciate their customers and so much more and they definitely accomplished that . This kind of care and professionalism is so hard to find now days so if u need hvac services give them a chance , im sure u will be as impressed as I am. The questions asked on the review asks how much i paid but doesn't list the option but I got the deluxe for just over 12 Update 1 yr later I have had some issues with the new system but they did eventually get them handled which I appreciate. Today September 9,2026 Adam came out to do my 1 yr maintenance and he did his job great and then some. 👍”

Tiffany

2 months ago

“Kyle was on time, pleasant, and was conscientious of my home while he was working. He noted something that needed fixed, checked the warranty, and made an appointment to come back. All done in less than an hour. Great company.”

Jaclyn G

4 weeks ago

“Kyle was excellent! He went above and beyond for us. I had questions and a few issues with our system-he addressed and handled them all. In addition to really knowing his stuff, he is so nice and personable. Much appreciated!”

Lisa Wesseler

a month ago

“I highly recommend Benjamin Franklin one hour heating & air. All of the employees I've had contact with from phone to service techs,are highly experienced in customer service. Today was a tech named Adam. Super nice and helpful. 100% customer service!”

Susan Emric

3 weeks ago