One Hour Air Conditioning & Heating® of Annapolis

"Shawn, came for my annual inspection. He was polite, professional and very knowledgeable. He did a thorough inspection and assessment of the heat and furnace including the ducts. After the inspection, he gave a detailed assessment and made recommendations to the level an average person can grasp. Great service!"

"Allen was amazing. Very knowledgeable and thorough. He is an outstanding representative for one hour heating and air. I highly recommend him."

"My heating unit was not working so I called One Hour service. Mr. Steven Scott responded to my service call. He is highly technical and privies the best customer service. I watched him work to diagnose and explain every thing he was doing. After spending 4 hrs, he explained the cost benefit of either replacing the heater unit or repair. He recommend someone to come and assess, whether to repair or replace the unit. Mr. Powell came to assess the problem and what would be most feasible. He was patient and explained everything. He had to return the next day to measure the sq, vents, and windows to determine what unit would be best to make the heating and cooling optimal. He was professional and knowledgeable. He was not pushy but allow me to think and make the decision. I ended up making the decision to replace both heater and HVAC system. I even talked to Mr. Blackwell, the manager to get the best pricing for the best unit and the service. He was very much interested in providing the best service and build trust. Thank you Mr. Powell for your outstanding service. I highly recommend both Mr. Scott and Mr. Powell for any heating and cooling issues. Lisette"

"Steve was super knowledge, incredibly friendly, and explained everything to me as he went. Really enjoyed working with him."

"Shawn Umberger did an Outstanding job. I told him what I thought was the issue. He took the time to diagnose the issue, evaluate what he could do to remedy the problem, and fixed the issue!!! We have used Ben Franklin 3 times in the last 4 months. All three times all the technicians were prompt on time and fixed the issues we had. I now have Ben Franklin on speed dial. You guys and gals will be taking care of our house hold from now on!!! Thank you!!! Sincerely, Buddy Best"

"10/18/24: Today was my heating unit checkup with Shawn U. Shawn alerted me in advance of his expected arrival time and arrived on time. He was very professional, courteous and had a great friendly personality. Shawn took his time and performed a thorough checkout and walked me through his findings/suggestions making sure I understood everything and was satisfied with the results. I was very pleased with Shawn's performance and attitude/customer service! Another pleasant experience with One Hour Air Conditioning & Heating!"

"Steven waited to give me an explanation of the problem with our boiler which is only 5 years old and was purchased through One Hour HAC.He seemed knowledgeable and I hope the problem is easily fixed."

"Alan Powell is truly a wonderful asset to One Hour Heating. Alan, in my mind, is a talented heating and air conditioning expert. Great communication skills, and explains all technical questions. Thank you Mr. Powell!"

"Sean is great and we truly appreciate all the time and attention he gave us when servicing and repairing out units. He is very knowledgable and helpful in explaining everything. Thanks Sean!!"